F A Q

FREQUENTLY ASKED QUESTIONS

When will my package arrive?

I ship out orders every Monday + Thursday (holidays may affect this schedule). Domestic shipping: most orders arrive within 5-7 business days from the day it ships out.

International shipping: it can take up to 4 weeks for your package to arrive.

When will my sticker order arrive?

If you order only stickers, I will ship it out in a mail envelope and use stamps to ship out (this includes international orders). Please note tracking is not available for these orders. For domestic sticker orders it should take between 1-2 weeks to arrive. For international orders it should take up to 4 weeks to arrive.

I have an issue with my order, how do I contact you?

If you have any issues with your order, please email me at: info@heidiroo.com

Are you open for custom portraits?

I am currently not available for custom portraits.